Privacy Policy
This Privacy Policy describes how Daxion Technologies Ltd ("DaxionTech", "we", "us" or "our") collects, uses, stores and protects personal data when you use the Traklio platform and our website at daxiontech.com.
Last updated: 1 January 2025 · Effective: 1 January 2025
Who We Are
Daxion Technologies Ltd is the data controller for personal data processed through this website and the Traklio platform. We are registered in England and Wales.
Contact Details
Daxion Technologies Ltd
19, The Richmonds, Abbeydale
Gloucester, Gloucestershire, GL4 5YA
United Kingdom
Email: privacy@daxiontech.com
Data We Collect
Information you provide to us
- –Account registration details: name, email address, job title, company name
- –Contact form submissions: name, email, message content
- –Billing information: name, billing address, payment method details (processed by our payment provider — we do not store raw card data)
- –Profile information: profile photo, phone number, preferences
- –Communications: support tickets, email correspondence
Information we collect automatically
- –Usage data: pages visited, features used, time spent, click interactions
- –Device and browser data: IP address, browser type, operating system, device identifiers
- –Log data: server logs, error logs, access timestamps
- –Cookies and tracking technologies (see our Cookie Policy for details)
Information from third parties
- –Single Sign-On providers (e.g. Google) when you choose to authenticate via them
- –Payment processors for billing verification
- –Analytics partners (aggregated, anonymised where possible)
How We Use Your Data
To provide and operate the Traklio platform
- –Create and manage your account
- –Process transactions and send related information (receipts, invoices)
- –Deliver the features and functionality you have requested
- –Provide customer support and respond to enquiries
- –Send transactional notifications (e.g. task assignments, approvals, alerts)
To improve our services
- –Analyse usage patterns to improve platform performance and features
- –Conduct internal research and product development
- –Monitor platform security and prevent fraud
To communicate with you
- –Send product updates, release notes and service announcements
- –Marketing communications (only where you have consented, with easy opt-out)
- –Respond to your enquiries and support requests
To comply with legal obligations
- –Maintain records required by applicable law
- –Respond to legal requests from public authorities
- –Enforce our Terms of Service
Legal Basis for Processing (UK GDPR)
- –Contract performance — processing necessary to deliver services you have subscribed to
- –Legitimate interests — improving our platform, security monitoring, fraud prevention
- –Legal obligation — compliance with applicable laws and regulations
- –Consent — marketing communications and non-essential cookies (you may withdraw consent at any time)
Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy or as required by law.
- –Account data: retained for the duration of your subscription plus 90 days after termination to allow account recovery
- –Billing records: retained for 7 years to comply with UK tax and accounting requirements
- –Support communications: retained for 3 years
- –Usage logs: retained for 12 months
- –Anonymised analytics data: retained indefinitely
Who We Share Your Data With
We do not sell, rent or trade your personal data. We may share data with:
Sub-processors and service providers
- –Cloud infrastructure providers (for hosting the Traklio platform)
- –Payment processors (for billing — they are PCI-DSS compliant)
- –Email delivery providers (for transactional emails)
- –Analytics providers (aggregated data only, where possible)
- –Customer support tools
A full list of sub-processors is available upon request by contacting privacy@daxiontech.com.
Legal requirements
We may disclose your data if required by law, court order or government authority, or to protect the rights, property or safety of DaxionTech, our users, or the public.
International Data Transfers
Daxion Technologies Ltd is based in the United Kingdom. Where we transfer personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the relevant authority, or we rely on an adequacy decision. Details of the specific safeguards applied are available on request.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- –Right of access — request a copy of the personal data we hold about you
- –Right to rectification — request correction of inaccurate or incomplete data
- –Right to erasure — request deletion of your personal data (subject to legal retention requirements)
- –Right to restriction of processing — request that we limit how we use your data
- –Right to data portability — receive your data in a structured, machine-readable format
- –Right to object — object to processing based on legitimate interests or for direct marketing
- –Rights related to automated decision-making — we do not make solely automated decisions with significant legal effects
To exercise any of these rights, contact us at privacy@daxiontech.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- –Encryption of data in transit using TLS 1.3
- –Encryption of data at rest using AES-256
- –Role-based access controls limiting data access to authorised personnel
- –Regular security assessments and penetration testing
- –Incident response procedures
No method of transmission over the internet is 100% secure. We will notify affected users and the ICO of any data breach as required by law.
Cookies
We use cookies and similar technologies on our website and platform. Please see our Cookie Policy for full details.
Children's Privacy
The Traklio platform is intended for business use by professionals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the platform at least 30 days before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent version.
Contact Us
For any privacy-related questions, requests or complaints:
Daxion Technologies Ltd
19, The Richmonds, Abbeydale
Gloucester, Gloucestershire, GL4 5YA, UK
privacy@daxiontech.com